Table of Contents
Introduction
Large files and collaborative documents are a challenge to share with external (non-Comcast) users as they often exceed email limits or require 3rd party file hosting services.
This guide provides step-by-step instructions to more easily share approved documentation from internal systems (e.g. M365, OneDrive / Sharepoint) with clients.
The intended audience for this page includes Comcast employees and clients, as both must complete the process..
Set Up Cloud Access
.A guest account must be associated with the external recipient's email address in order to share documentation.
.The following steps are pre-requisites. Please complete this process before contacting the guest.
- Connect to Comcast network
- Via office or VPN
- Navigate to myComcastAccess
- Select User Type: Cloud Only Guest Account and click Next
- Complete fields and click Submit
- Enter the user's external email address (e.g. @Gmail)
- Note; United States is the only option at present, but will work for any location
- Guest must click Accept Invitation in their welcome email, then follow setup instructions
- See "Instructions for Guests" tab above
It may take up to one week for the request approval (before guest receives invitation).
.Guests, please click Accept Invitation in your welcome email:
Guests will be prompted to complete an authentication process to confirm identity; either a call/text message or an app. The most common option is to download Microsoft’s Authenticator app onto a mobile device using the provided QR code; the app will then prompt guests to enter a confirmation number:
Once the guest has authenticated, approved, cloud-based (e.g. Sharepoint) files and folders may be shared with them.
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Sharing OneDrive Documents
Each internal system will have a process to share approved documents with authenticated guests. This section will review the process for sharing from an internal OneDrive (AKA SharePoint) folder.
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- Locate and select the OneDrive file / folder you wish to share
- Click Share
- Enter the authenticated recipient’s external email address
- Click Send
The guest user will receive an email with a documentation link.
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The guest will receive an email with the link to access the shared file / folder:
Troubleshooting and Support
In the event that the Comcast guest is not able to complete the authentication process please submit a support ticket. The guest will be contacted with additional troubleshooting steps. Please include the email address for the guest account and screencaps of any error messages that are observed.