Table of Contents
Introduction
For FreeWheel, sharing large files and collaborative documents with external (non-FreeWheel/non-Comcast) users can be an issue, as attachments may exceed email size limits and may require affiliated third-party file hosting services.
This guide provides step-by-step instructions: 1) for FreeWheel to more easily share approved documentation through Comcast's internal systems (e.g. Microsoft 365, OneDrive/Sharepoint); and 2) for FreeWheel clients to access said documentation.
The intended audience for this page includes FreeWheel/Comcast employees and clients, as both must complete the below process together..
Set Up Cloud Access
.A guest account must be associated with the external recipient's email address in order to share documentation.
"Guest" refers to non-FreeWheel/non-Comcast users, or clients.
Sharing OneDrive Documents
This section includes instructions for FreeWheel/Comcast to complete.
Each internal system has a process to share approved documents with authenticated guests. This section reviews the process for sharing from an internal OneDrive (SharePoint) folder.
Troubleshooting and Support
This section includes instructions for FreeWheel/Comcast to complete.
In the event that the FreeWheel/Comcast guest is not able to complete the authentication process, please submit a support ticket. The guest will be contacted with additional troubleshooting steps. Please include the email address for the guest account and screenshots of any error messages that are observed.
Resources for Employees
This section includes resources only available to FreeWheel/Comcast employees.
TechSpot has a deep technical library of resources to help you with your everyday IT and general Comcast systems needs, including the process for sharing documents with clients.
Additional internal documentation that may be adapted for this use case: