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Introduction

Large For FreeWheel, sharing large files and collaborative documents are a challenge to share with external (non-FreeWheel/non-Comcast) users can be a challenge, as they often may exceed email limits or require 3rd third-party file hosting services.

This guide provides step-by-step instructions: 1) for FreeWheel to more easily share approved documentation from through Comcast's internal systems (e.g. M365Microsoft 365, OneDrive / Sharepoint) with clients; and 2) for FreeWheel clients to access said documentation.

The intended audience for this page includes FreeWheel/Comcast employees and clients, as both must complete the below process..

Set Up Cloud Access

.A guest account must be associated with the external recipient's email address in order to share documentation.


Info

"Guest" refers to non-FreeWheel/non-Comcast users, or clients


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expandedtrue
titleInstructions for Employees and Guests


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UI Tab
titleInstructions for FreeWheel Employees

.The following steps are pre-requisites.  Please complete this process before contacting the guest. 

  1. Connect to the Comcast network
    1. Via office or VPN
  2. Navigate to myComcastAccess
  3. Select User Type: Cloud Only Guest Account and click Next
  4. Complete fields and click Submit
    1. Enter the user's external, corporate email address (e.g. @Gmail)
    2. Note; United States is the only option at present, but will work for any location


  5. Guest must click Accept Invitation in their welcome email, then follow setup instructions
    • See "Instructions for Guests" tab above


Tip

It may take up to one week for the request approval (before guest receives the invitation).



UI Tab
titleInstructions for Guests

.Guests, please click Accept Invitation in your welcome email:

Guests will be prompted to complete an authentication process to confirm identity; either a call/text message or an app.  The most common option is to download Microsoft’s Authenticator app onto a mobile device using the provided QR code; the app will then prompt guests to enter a confirmation number:authentication app.  

Once the guest has authenticated , and has been approved, cloud-based (e.g. Sharepoint) files and folders may be shared with them.

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Sharing OneDrive Documents

Info

This section includes instructions for FreeWheel/Comcast to complete.

Each internal system will have a process to share approved documents with authenticated guests. This section will review reviews the process for sharing from an internal OneDrive (AKA SharePoint) folder.

UI Expand
titleSharing and Accessing Files


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UI Tab
titleHow to Share a OneDrive File

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  1. Locate and select the OneDrive file / folder you wish to share
  2. Click Share
  3. Enter the authenticated recipient’s external email address
  4. Click Send

The guest user will receive an email with a documentation link.


UI Tab
titleReceiving Access to a Shared File

.The guest will receive an email with the link to access the shared file / folder:





Troubleshooting and Support

Info

This section includes instructions for FreeWheel/Comcast to complete.

In the event that the FreeWheel/Comcast guest is not able to complete the authentication process please submit a support ticket.  The guest will be contacted with additional troubleshooting steps.  Please include the email address for the guest account and screencaps of any error messages that are observed.

Tip
Instructions for creating a Zendesk ticket are outlined on the Client Support and Notifications Hub page.


Resources for

Comcast Employees

Employees

Info

This section includes resources only available to FreeWheel/Comcast employees.

TechSpot has a deep technical library of resources to help you with your everyday IT and general Comcast systems needs, including the process for sharing documents with clients.

Additional internal documentation that may be adapted for this use case: 

Info