Overview

What is the unified home page?

We're streamlining the Strata Agency experience!

For agencies that use multiple Strata Agency applications, we're making it easier to switch between applications:

• Consolidated login credentials: Instead of a separate set of credentials for each application, use a single set of login credentials for all of your Strata Agency applications.
• Unified home page: Instead of logging into each application through its own URL, access all of your Strata Agency applications in one place through the unified home page.

How am I affected?

The migration to the unified home page occurs at the user level, so your migration experience will depend on the Strata application(s) that you currently use.

When will I get the unified home page?

The unified home page will be rolled out starting in early August 2025. You'll receive an email when your agency is ready to be migrated.

Which Strata applications are included in the unified home page?

Through the unified home page, you can access the following Strata Agency applications:

• OneStrata Digital
• RFP
• View
• SBMS
• Eleven
• sTraffic
• RFP
• Other Applications
  • Agency Qualitative
  • XSale
  • Xtrend
  • Cable Zone Management
  • Strata Link

What does the unified home page look like?

The unified home page looks like the previous OneStrata home page, with additional links to Strata Agency applications.

Get Started

What is the migration process like?

The unified home page will be rolled out starting in early August 2025. You'll receive an email when your agency is ready to be migrated.

You'll also receive the following emails:

• One day before the migration: A reminder email about the upcoming migration.
• The day of the migration: A welcome email with login information.

How do I log in to the unified home page for the first time?

You won't be able to access the unified home page until your agency has been migrated and you receive a welcome email.

Once you receive your welcome email, you'll need to reset your password before you can log in to the unified home page:

1. Click the link in your welcome email to start the password reset process.
2. Create your new password.
3. Use your new login credentials to log in to the unified home page at https://us.strata.freewheel.com or http://emea.strata.freewheel.com, depending on your region.

I use the AppStream desktop client. What do I do?

If you use the AppStream desktop client to access your Strata applications, you'll need to reset your password and change your application portal URL:

1. Click the link in your welcome email to start the password reset process.
2. Create your new password.
3. Open the AppStream desktop client.
4. Enter the following application portal URL: https://buy.strata.freewheel.com.
5. Click Connect and log in with your new login credentials.

Access

What are the new URLs?

Once your agency has been migrated, use one of the following URLs to access Strata Agency applications:

Why can't I access Eleven, sTraffic, or RFP through AppStream anymore?

Access to Eleven, sTraffic, and RFP has been moved to the unified home page or through the direct URLs listed above.

Account Management

Do I still need to change my password every 90 days?

No. Once you've reset your password and used your new credentials to log in to the unified home page, you will no longer have scheduled password expirations.

How do I change or reset my password?

If you remember your current password and would like to change it, do the following:

1. Log in to the unified home page. 
2. In the top navigation bar, click the profile icon to open Account Management.
3. Select Reset Password.
4. Follow the on-screen instructions to change your password.

If you don't remember your current password and need to reset it, do the following:

1. Go to https://us.strata.freewheel.com.
2. Enter your username and click Next.
3. Under the Log In button, click Forgot your password?
4. Follow the on-screen instructions to reset your password.

How do I change my username?

To change your username, see Edit a User > Change a User's Username.

Keep in mind that you must have the Create and Modify Users permission in order to change your username or the username of another user. If you don't have this permission, contact your agency administrator or submit a support ticket.

Troubleshooting

Why can't I open a certain application?

The unified home page displays all Strata Agency applications that your agency has enabled. However, if your account does not have access to a certain application, that application widget will be grayed out and you cannot open it.

Contact your agency administrator for help adjusting your account's user role.

How do I submit a support ticket?

To submit a support ticket, do the following:

1. Log in to the unified home page.
2. In the top navigation bar, click the information icon () to open the Support Center.
3. In the Support Center, click Support Request to open Zendesk.
4. Enter your username to log in to Zendesk.
5. In Zendesk, create and submit your support ticket.

I opened View, why is View asking for my username?

After migrating to the unified home page, you will be prompted to select your username when you open View. This is expected.

To avoid future prompts, select your username and the Remember Me option.