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Introduction

For FreeWheel, sharing large files and collaborative documents with external (non-FreeWheel/non-Comcast) users can be a challengean issue, as they attachments may exceed email size limits or and may require affiliated third-party file hosting services.

This guide provides step-by-step instructions: 1) for FreeWheel to more easily share approved documentation through Comcast's internal systems (e.g. Microsoft 365, OneDrive/Sharepoint); and 2) for FreeWheel clients to access said documentation.

The intended audience for this page includes FreeWheel/Comcast employees and clients, as both must complete the below process together..

Set Up Cloud Access

.A guest account must be associated with the external recipient's email address in order to share documentation.


Info

"Guest" refers to non-FreeWheel/non-Comcast users, or clients. 


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titleInstructions for Employees and Guests


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UI Tab
titleInstructions for Employees

.The following steps are pre-requisites for employees.  Please complete this process before contacting the guest. 

  1. Connect to the Comcast network
    1. Via In office or F5 VPN
  2. Navigate to myComcastAccess
  3. Select User Type: Cloud Only Guest Account and click Next
  4. Complete fields and click Submit
    1. Enter the user's external, corporate email address
    2. Note; : United States is the only option at present, but will work for any location


  5. Guest The guest must click Accept Invitation in their welcome email, then follow setup instructions
    • See "Instructions for Guests" tab above


Tip

It may take up to one week for the request approval (before the guest receives the invitation). 

To review the status of your request, manage users, view profiles, and other options:

  1. Navigate to https://mycomcastaccess.comcast.com/
  2. Click the menu icon (left side)
  3. Click Identity & Access Management dropdown menu


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UI Tab
titleInstructions for Guests

.Guests, please click Accept Invitation in your welcome email:

Guests will be prompted to complete an authentication process to confirm identity; either a call/text message or an authentication app.  

Once the guest has guests have authenticated and has been approved, cloud-based (e.g. Sharepoint) files and folders may be shared.

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Sharing OneDrive Documents

Info

This section includes instructions for FreeWheel/Comcast to complete.

Each internal system will have has a process to share approved documents with authenticated guests. This section reviews the process for sharing from an internal OneDrive (SharePoint) folder.

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titleSharing and Accessing Files


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titleHow to Share a OneDrive File

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  1. Locate and select the OneDrive file / folder you wish to share
  2. Click Share
  3. Enter the authenticated recipient’s external email address
  4. Click Send

The guest user will receive an email with a documentation link.


UI Tab
titleReceiving Access to a Shared File

.The guest will receive an email with the link to access the shared file / folder:

Guests that click this link will see an option to send an authentication code to their email.  They will need this code to access the folder / document.  This process may take 2-3 minutes.





Troubleshooting and Support

Info

This section includes instructions for FreeWheel/Comcast to complete.

In the event that the FreeWheel/Comcast guest is not able to complete the authentication process, please submit a support ticket.  The guest will be contacted with additional troubleshooting steps.  Please include the email address for the guest account and screencaps screenshots of any error messages that are observed.

Tip
Instructions for creating a Zendesk support ticket are outlined on the Client Support and Notifications Hub page.


Resources for Employees

Info

This section includes resources only available to FreeWheel/Comcast employees.

TechSpot has a deep technical library of resources to help you with your everyday IT and general Comcast systems needs, including the process for sharing documents with clients.

Additional internal documentation that may be adapted for this use case: 

Info