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Overview
Users may utilize FreeWheel's (FW) Support Portal to request technical assistance (via the Freewheel Support Tool) or opt into receiving e-mail alerts about system updates, product release information, and other announcements (via notification sign-up).
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Requests for technical assistance are handled by our Freewheel support team during business hours, Monday to Friday, or 24/7 for urgent inquiries. Support requests are addressed by Support Engineers, who are product experts that can directly address or escalate issues to appropriate specialists within FreeWheel as necessary. |
See below for instructions on how to employ FreeWheel's tools to request support and notification services.
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Accessing FreeWheel Support Portal
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Important: FreeWheel Support Portal passwords will expire every 180 days. Forgot your password? Go to https://forgotpass.freewheel.tv/ | ||
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Technical Support Requests
The FreeWheel Support Portal allows you to:
- Create a new ticket for technical support
- Track the status of your open tickets
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Email Notifications
The FreeWheel Support Portal's Announcements page allows users to opt into email notifications about:
- FreeWheel System Updates
- FreeWheel Release Information and Product Updates
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Once you 'follow' a feed you will receive notifications from noreply@Freewheel.zendesk.com in your email. to ensure proper delivery, please check your spam folder. You can then 'unfollow' or unsubscribe at any time. |