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We're beta testing a new feature: user feedback. Click the link below to fill out the short survey. Your feedback will help us improve our Hub documentation. Thank you!
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The FreeWheel Support Tool is used to request technical support and sign up for notifications about FreeWheel system updates, release information, and office closures.
Users may utilize FreeWheel's (FW) Support Portal to request technical assistance (via the Freewheel Support Tool) or opt into receiving e-mail alerts about system updates, product release information, and other announcements (via notification sign-up).
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See below for instructions on how to employ FreeWheel's tools to request support and notification services. |
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From Select Authentication System page, select your authentication type from the dropdown.
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Check or uncheck Remember selection (optional), and click Continue.
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Please note, your FreeWheel Support Tool password will expire every 180 days. As a reminder, you will be emailed a reset password link after 170 days, and then, if not reset, your password will expire at 180 days. |
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Submitting a Technical Support Request |
To submit a technical support request, please complete the request form. By providing the Support Engineers with the information initially, you can help to avoid a delay that may be caused by following up for details required to investigate.
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From the "Submit a request" page, click the dropdown to select appropriate request type. This will assign your request to the correct ticket queue.
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The FreeWheel Support Portal allows you to:
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From the request form, complete required/optional fields listed below. Required fields are marked with a red asterisk (*).
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Assign a priority level to your ticket from one of the options below.
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4. Click Submit and you will receive an email confirmation.
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Viewing Requests |
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Service notifications, through Support Tool, are a way to stay informed about FreeWheel system updates, release information, and office closures. You can opt-in to the notifications from the sections below.
The FreeWheel Support Portal's Announcements page allows users to opt into email notifications about:
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To subscribe to service notifications:
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Next Steps:
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We're beta testing a new feature: user feedback. Click the link below to fill out the short survey. Your feedback will help us improve our Hub documentation. Thank you!
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