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The FreeWheel Support Tool is used to request technical support and sign up for notifications about FreeWheel system updates, release information, and office closures. Requests for technical assistance are handled by our Freewheel Support team during business hours, Monday to Friday, or 24/7 for urgent inquiries. Support requests are addressed by Support Engineers, who are product experts that can directly address or escalate issues to appropriate specialists within FreeWheel as necessary. Before submitting a request, please check out the Hub documentation for information that may help to answer your question(s). For questions of a non-technical nature, please reach out to your Account or Program Manager. |
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Before you can access the FreeWheel Support Tool, you will need a FreeWheel Support Tool username and password. Please note that this is separate from your other FreeWheel product login(s) and will be provided by your Account or Program Manager.
Next Steps: |
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To submit a technical support request, please complete the request form. By providing the Support Engineers with the information initially, you can help to avoid a delay that may be caused by following up for details required to investigate.
4. Click Submit and you will receive an email confirmation. Next Steps:
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From the FreeWheel Support Tool, you can view your requests and all requests from other users in your company, if you have been granted access.
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Service notifications, through Support Tool, are a way to stay informed about FreeWheel system updates, release information, and office closures. You can opt-in to the notifications from the sections below.
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