---
title: "Reset Your Password"
canonical: "https://hub.freewheel.tv/space/BC/113803770/Reset%20Your%20Password"
format: markdown
---
Overview The following steps outline how to reset your Buyer Cloud password.  If any issues arise during these steps or if you cannot change your password, contact support at  support@beeswax.com  for assistance. Reset Your Password Resetting a password must be done from the login page and can not be completed from the Admin settings. Navigate to the Buyer Cloud login page for your bidder instance and select  Forgot Password? Enter the email address in the provided field and select  Reset Password . Instructions for resetting the password will be sent via email. Check the inbox for an email with the subject line  Change Password Request  and open it. Open the  Update Password  link in the email. This will redirect to a page where the new password can be set. Enter the new password in both the  New Password  and  Confirm New Password  fields, ensuring they match. Select  Submit  to save the new password. Return to the Buyer Cloud login page and log in using the new password. Unlock Your Account If you fail at ten login attempts, you will be locked out of your account. When you try to log in, you will be redirected to a page saying you are locked out of your account. To unlock your account from this page: Open the email inbox associated with your Buyer Cloud account; the password reset email will be sent here. Note that the email may take a couple minutes to arrive. When you receive the email, open it and click the  Unlock Account  button to redirect you to Okta. Alternatively, make a note of the 6-digit code in the email. Go back to the redirected Buyer Cloud login page, select  Enter a verification code instead , and enter the code. Enter a new password. You will be redirected to the login screen. At this time you can log in with your new password. Password Requirements A Buyer Cloud user password must meet the following requirements: Minimum length of 12 characters Contains at least one uppercase letter Contains at least one lowercase letter Contains at least one number Contains at least one special character No reuse of the prior three passwords Authenticating into Other Accounts If multiple accounts are created under a single Buzz Key, they can be switched between during the same Buyer Cloud UI instance. See below for instructions on how to switch between accounts: Select the Account Name at the top right corner of the page. From the dropdown, select an account to navigate into.