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Accessing the Support Tool

Before you can access the FreeWheel Support Tool, you will need a FreeWheel Support Tool username and password. Please note that this is separate from your other FreeWheel product login(s) and will be provided by your Account or Program Manager.

  1. Begin by going to https://support.freewheel.tv/ to access the appropriate login page.

  2. From the authentication page (pictured below), click the Support Portal User Type dropdown, select Client_Login, check or uncheck Remember Me (optional), and click Continue.

  3. From the Sign On page, enter your assigned FreeWheel Support Tool username, password, and click Sign In.

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Note

Please note, your FreeWheel Support Tool password will expire every 180 days. As a reminder, you will be emailed a reset password link after 170 days, and then, if not reset, your password will expire at 180 days.


Next Steps:

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