---
title: "Welcome"
canonical: "https://hub.freewheel.tv/page/welcome/"
format: markdown
---
# Welcome to the Knowledge Hub

The Knowledge Hub is the home for FreeWheel's product documentation, including user guides, release notes, and other technical materials. It contains articles which cover both our demand and supply sides of the AdTech industry. These products include, but are not limited to, the following: 

-   FreeWheel Streaming Hub (which includes FreeWheel SSP)
    
-   FreeWheel Buyer Cloud
    
-   OneStrata
    

For an overview of the Knowledge Hub and how to use this site effectively, please refer to the details below.

## Access

The Knowledge Hub contains both publicly-available materials and proprietary documentation. Public content, like this page, can be accessed freely, while proprietary documentation requires a login.

### **Buyer Cloud users**

Documentation is public; no login is required 

### **OneStrata users**

Documentation is public; no login is required 

### **Streaming Hub and SSP users**

Login is required. Accessing the full content requires an approved Knowledge Hub account with FreeWheel. If you don’t have one, contact your _Streaming Hub_ or _SSP_ FreeWheel representative.  
  
For active Knowledge Hub accounts, please click on **Login** and follow these instructions:

1.  Enter your approved e-mail\*\*  
      
    \*\***Important:**  
    If your company’s Atlassian account email is _different_ from your FreeWheel‑approved email, please [contact the FreeWheel support team](https://freewheel.zendesk.com/hc/en-us) to ensure your email setup meets your company’s requirements.
    
    -   Do not sign in using the Passkey, Google, Microsoft, Apple, or Slack options.
        
2.  Use your _Confluence_ password associated with your approved e-mail.\*\* If you do not have a password, you will be prompted to create one.  
      
    \*\***Important:**  
    If your company’s Atlassian account email is _different_ from your FreeWheel‑approved email, please [contact the FreeWheel support team](https://freewheel.zendesk.com/hc/en-us) to ensure your email setup meets your company’s requirements.
    
3.  Confirm your identity through authentication

## Search

Each product documentation space in the Knowledge Hub includes a scalable search feature located in the left navigation bar. Access it by navigating to **User Guides > (Product) User Guide**. Refer to [Search Best Practices](/space/RCS/113738306/Search+Best+Practices) for tips on finding information efficiently.

## Navigation

Within any documentation space, you can navigate content by using search or by selecting articles from the left‑hand navigation menu. Use the right‑hand navigation panel to jump to specific sections within an article using the table of contents.

Both the left- and right-hand navigation panels can be expanded or collapsed at any time.

## Feedback

The Knowledge Hub is a living knowledge base, meaning documentation is continuously being updated. Your feedback on the content's usefulness is critical to ensure FreeWheel's user materials are clear and concise. To provide feedback on any article, click "Provide feedback on this page" at the bottom of a page, and let us know how we are doing!